Being able to contact your shared web hosting supplier when you have any questions or experience any troubles is quite important and how fast they'll respond and react is usually crucial, in particular when your site is business-oriented, as more downtime often means losing potential clients. The support options are usually an easy way to identify actual suppliers from resellers. The latter typically reply only to e-mail messages or support tickets and you will need to wait for a day or more to receive a reply. If your problem calls for several responses, you will end up losing several days in order to get a simple problem fixed. Using the services of an authentic and reputable hosting provider, you will be able to get in touch with the support team at any moment and get a prompt response no matter what the problem or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Web Hosting

The customer and tech support services for our shared web hosting plans are twenty-four-seven, therefore you can forget all about waiting for several days in order to get assistance. If you are not our client yet, you can call us, chat with an agent or send an e-mail. In case you do have an account, you're able to open a support ticket in addition to the other three options for communication. You can select the most appropriate way to contact us depending on where you are or what hardware you're using. We're able to assist you for almost any hosting-related query that you have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a ticket, but even in this situation the max response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

You're able to try our support services even before you purchase a semi-dedicated server account from us as we have telephone and online chat support for pre-sales, billing and basic queries. Our representatives will assist you to pick the right package or provide you with info about our servers, so as to check if the system requirements for your web sites are met. In case you are a current client, you will also be able to get in touch with us through e-mail or through our ticketing system, which can be accessed via the Hepsia hosting Control Panel. We warrant that whenever you employ these two methods of communication, you will get a response within no more than an hour and that’s 24/7, which includes weekends and official holidays. If you've used the web hosting services of other suppliers, even big ones, you are able to compare the reply time since it often takes an entire day for them to address a ticket.

24/7 Customer Support in VPS Hosting

If you rent a Virtual Private Server through us, you will be able to get in touch with us 24/7 for any kind of server-related issue or forany difficulties and / or questions regarding the pre-installed software the server comes equipped with. If you have not purchased your virtual private server package yet, you are able to find out more details about our solutions by giving us a phone call or via the live chat service. For more tech issues, you are able to send an e-mail or open a ticket via your billing Control Panel and you'll get assistance within no more than 1 hour no matter the time of the day, even on weekends and holidays. The actual reply time normally does not extend past thirty minutes. In case you're looking for assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can include to each VPS package and our admins will assist you with any set up or troubleshooting issue you may have experienced.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour max answer time warranty, you will get prompt support when you purchase a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, as a result any time you open a ticket via your billing account or you send an e-mail message about any kind of issue with your server or the pre-installed software on it at any time of the day, you'll get a response within one hour, even during holidays. Our ticketing system is the best option in case the issue in question needs a longer period of time to be resolved or in case it should be given to our admins, as it's easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you will be able to give us a call or talk to a live agent via our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also support you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 too.