In case you’ve purchased a hosting plan and you’ve got certain queries associated with a particular function/feature, or if you’ve stumbled upon some obstacle and you require support, you should be able to contact the respective support team. All web hosts deploy a ticketing system no matter if they provide other means of contacting them aside from it or not, due to the fact that the quickest way to handle a problem most often is to submit a ticket. This form of communication renders the responses exchanged by both sides easy to track and enables the help desk team representatives to escalate the problem in case, for example, an administrator has to interfere. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you must use no less than 2 separate accounts to touch base with the help desk support team and to actually manage the hosting space. Incessantly switching between different accounts might often be a nuisance, not to mention the fact that it takes a very long time for most hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we are using for our Linux shared web hosting packages isn’t separate from the web hosting account. It is part of our full-featured Hepsia Control Panel and you’ll be able to visit it at any particular moment with just a few clicks of the mouse, without the need to sign out of your hosting account. The ticketing system includes a quick-search field, so you can find practically any support ticket that you have posted in the past, if needed. Besides, you can see knowledge base articles that belong to different problem categories, which you can select, so you can learn how to solve a particular issue even before you actually send a ticket. The response time is no more than 60 minutes, so you can get swift assistance whenever you need one and in case our tech support staff suggests that you should do something within your account, you can do it immediately without having to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our semi-dedicated hosting, was developed with the notion that you should be able to manage everything connected with your semi-dedicated server account from one single place and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have an enquiry or experience an obstacle, you can touch base with our client service team instantly without the need to log in to a totally different system. You can search through your files or check different settings within your account whilst submitting a new ticket or reading the reply to an older one. If you have a multitude of tickets and you’d like to track down a given one, you can use the intelligent search box, which is available in the Help section. We will make sure you obtain a reply in less than 60 minutes regardless of the essence of your query or issue.