When your website hosting provider provides live chat support, you'll be able to talk to an agent in real-time and learn helpful info or get a problem resolved promptly. The main advantage of using chat instead of calling to talk to a live person is that you need just a computer with Internet access, therefore you will not pay any rates in case you are in another state or country. In addition, it will be much simpler to copy and paste info like domain names, usernames or error messages in other words details that are sometimes hard to provide to the other side on the telephone. The live chat is also a faster solution to contact the hosting provider's support crew as compared to using a ticketing system. Last, but not least, in case some problem requires a little more time to be taken care of, you're able to do something else while you wait for guidance on the live chat, therefore you won't waste time - something that is impossible in case you're on the telephone.

Live Chat Support in Shared Web Hosting

Together with the telephone and ticket support, our company provides live chat support too. You're able to contact us every single day, which includes holidays and weekends, and we will give you more information about the Linux shared web hosting packages that we supply in case you are not a customer yet, or about basic and billing questions in case you already have an account. Though for entirely technical matters you will need to open a trouble ticket to the tech support, since such issues require additional time to be resolved, you may still contact us through our live chat for some technical info. For example, we're able to assist you to set up an email address in your email client or troubleshoot a variety of problems, saving you considerable time. Even when our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is available every day, even on weekends and holidays. It's the perfect way to learn more details about our semi-dedicated hosting in case you don't have an account yet or to get a problem resolved in case you are a client and our customer support agents will assist you right away regardless of the time of the day you join the chat. In case you are hesitating which plan is more suitable for your sites, in case you need a piece of advice whether you should acquire a specific upgrade and how to obtain it or in case you experience problems installing an email account on your computer system, you will be able to contact us and we will supply you with the required details as soon as possible. The live chat is online even after our telephone lines go off for the day, which means that when you have an account here, you can be certain that you'll always benefit from prompt assistance with any kind of question or problem that shows up.