One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed maximum reply time for any client support ticket that you submit or any email that you write is only sixty minutes, even in case you contact us on weekends and public holidays. Irrespective of the essence of your problem or enquiry, we’ll lend a hand instantly and will give you the required info to solve any problem with your sites. The actual reply time typically doesn’t surpass 15 to 20 minutes, which is why you can forget about waiting around for hours on end to get an issue sorted out or even worse – waiting all day only to obtain a reply that more information is required while nothing is fixed. We’ll offer you assistance at once solely because we realize how costly time can be in the dynamic digital world. The one-hour response guarantee is valid for any billing or technical enquiry that you may have in regard to our Linux shared web hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our help desk support team representatives will be at your service all the time and they’ll respond to any support ticket that you send from the hosting Control Panel within maximum 60 minutes. The response time is guaranteed regardless of whether you’ve got a generic question connected with your semi-dedicated server or you chance upon a certain predicament and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to lend you a hand, as we are available 24-7-365 to attend to any general, billing or technical issue. In case you get in touch with us about anything that is within our capacity, we will sort it out before we answer, which implies that you won’t have to wait around for hours or days while the problem lingers. If there is something that you need to do on your end, we will provide you with the necessary information – what possible solutions to try out, what steps to take, etc.