A Sixty–Minute Support Ticket Response Time Guarantee
All your support requests will be attended to in no more than 1 hour after the ticket or e–mail was received. If your case calls for further assistance from a system administrator, we’ll direct the ticket or the email to the person on duty, right away then leave a comment to notify you that more time will be required for finding the optimal solution. And if you make use of our Admin Services package, all of the server management tasks included there will be completed whenever you specify.
A Top–Class Help Desk Service
If you need any assistance while using our Online Control Panel or with any of the apps that we have preinstalled on the dedicated hosting server on your behalf, you can touch base with our technical support staff at any time through the ticketing system. Additionally, if you need assistance managing your dedicated hosting server, you can order our Admin Services package, that includes weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and rebooting procedures, backup hard drive storage space, etcetera.
A User–Friendly Help Area
We have provided our Online Control Panel with a circumstantial knowledgebase, which offers in–depth explanations of its features and functionalities. Also, we have made detailed video tutorials that will further disclose to you how to carry out a certain task or troubleshoot a commonly encountered problem. The instructional articles and the tutorial videos are easily reachable from each section of the Online Control Panel via the Help and Videos buttons in the top right corner.